Curriculum Vitae
Profile
Technical Consultant with 3+ years of experience working across business systems, service management platforms, workflow automation, scripting, integrations and technical support in a managed services environment.
Experienced in translating business and customer requirements into practical technology solutions, supporting SaaS and IT platforms, troubleshooting operational issues, automating repetitive workflows, and improving processes across the full lifecycle from design and implementation through to deployment and ongoing support.
Hands-on experience across service management and business platforms including Autotask PSA, Datto RMM, KaseyaOne, IT Glue and Xero, alongside workflow automation with n8n, API integrations, PowerShell scripting and custom software development.
I enjoy working at the intersection of technology and people: understanding how work is currently done, identifying friction or repetitive manual processes, and building straightforward solutions that improve reliability, efficiency and user experience.
Skills
- Service Management: Autotask PSA, Datto RMM, KaseyaOne, IT Glue, Xero, Microsoft 365
- Workflow & Automation: n8n, RMM automation, deployment workflows, process automation, scripting
- Integrations: REST APIs, WordPress API, Microsoft Graph, webhooks, SaaS integrations
- Systems: Windows, Linux, endpoint management, Windows internals, Windows API, monitoring and deployment
- Programming: Python, Go, JavaScript, Bash, HTML/CSS
- Development & Operations: Git, Docker, CI/deployment workflows, logging, error handling and troubleshooting
- Stakeholder Engagement: Requirements gathering, customer support, vendor coordination, solution design and implementation
Experience
InfinityIT — Technical Consultant
2023 – 2026
Gisborne, New Zealand
Technical consultant in a small, high-ownership managed services environment, working across service management, business applications, infrastructure, automation, software development and customer support.
- Worked across Autotask PSA, Datto RMM, KaseyaOne and IT Glue to deliver and support managed IT services, with Autotask PSA serving as the central service-management platform for tickets, customer requests and operational processes.
- Supported interconnected SaaS and business systems, investigating issues, coordinating with customers and vendors, and considering downstream effects of platform and workflow changes.
- Gathered requirements and delivered solutions across the full lifecycle: requirements → design → implementation → testing → deployment → support → improvement.
- Refactored PowerShell/Datto RMM deployment workflows, improving error handling, maintainability and operational visibility.
- Designed and built an automated content workflow using n8n, external APIs, WordPress, Microsoft Teams and AI services, reducing publishing costs by more than 90%.
- Designed and built a Windows endpoint overlay in Go and the Windows API, reducing memory usage by 96% and simplifying deployment across hundreds of managed endpoints.
- Developed internal tooling and automation to reduce manual intervention and improve reliability across managed environments.
- Act as a technical point of contact for customers, translating technical requirements and issues into practical solutions and coordinating with external technology vendors.
- Represent InfinityIT through BNI and Chamber of Commerce activities, communicating technical concepts and building business relationships with non-technical audiences.
Selected Projects
InfinityIT Desktop Overlay
Technical write-up: Behind the Build: InfinityIT Desktop Overlay
Designed and built a Windows desktop overlay displaying company branding and contact details on managed endpoints. Originally built in C#, then rewritten in Go to reduce resource usage and simplify deployment.
- Deployed across hundreds of managed endpoints
- Reduced memory usage by 96%, from ~80 MB to ~3 MB
- Produced a ~3 MB standalone executable with embedded assets
- Automated deployment through Datto RMM
- Replaced batch scripts used for deployment with scripts that provided better error handling and logging
- Added an update mechanism using timestamp-based checks
Automated Business Content Workflow
Technical write-up: Behind the Build: Automated Blog Generator
Designed and implemented an automated content-production workflow to replace a repetitive manual business process.
Built with n8n, GPT-4o Mini, DALL·E 2, WordPress API and Microsoft Teams, with automated generation, validation, publishing and notification stages.
- Integrated multiple external APIs and SaaS services
- Implemented automated quality checks, scoring and retry behaviour
- Published content and imagery directly into WordPress
- Added Microsoft Teams notifications for completion and failures
- Reduced ongoing LLM costs to less than $1/month
- Reduced publishing costs by more than 90%
- Operated continuously for more than six months
Education
University of Canterbury — Christchurch, New Zealand
Coursework toward Bachelor of Data Science (2021) Focus on Computational Linguistics, language modelling, algorithmic thinking, and applied data science.
Additional Information
- Comfortable working across the full technology lifecycle from requirements gathering through implementation, deployment, support and continuous improvement
- Experienced troubleshooting customer-facing systems and interconnected SaaS platforms
- Learned new technologies as required to solve specific problems, with a foundation in Python and data science from university study
- Comfortable learning unfamiliar platforms and technologies quickly
- Strong written and verbal communication with technical and non-technical stakeholders
- Prefer simple, maintainable solutions with clear operational outcomes
- Interested in applying existing workflow, automation and integration experience to enterprise platforms such as ServiceNow
Languages
- English (Native)
- Spanish (Native)
- Portuguese (Fluent)